Returns
Our return policy allows you to return any product within 30 days of delivery.
Feel free to test your Soundboks during this time, and if it doesn't meet your expectations, simply return it for a refund.
Please make sure:
- That returned items are in their original condition, packaging, and include all accessories, manuals, and any bundled items. Any damage or signs of wear may result in a deduction from the refund.
- To retain valid proof of purchase, such as a receipt or electronic invoice.
To get started, simply submit a return request through our form below. Once approved, you’ll receive a pre-paid return label via email with instructions. For guidance on return shipments, refer to the instructions provided in the "Soundboks Return label" email sent after submitting your return request.
For additional assistance, explore our support materials. If you require further help, our experts are available for personalized assistance and troubleshooting. Contact them at info@soundboks.com.
How it works
Fill out the return form
Start your return by entering your order number and email above and select the item(s) you’d like to return.
Print return label
Once your return is approved, you’ll receive a prepaid return label via email. Print it and attach it to your package.
Ship your package
Carefully pack the product(s), preferably in the original packaging, and make sure everything is secure and protected. Drop off your return at your nearest shipping point.
Refund process
Once it reaches us, we’ll check that everything is in order. Your refund will be issued to your original payment method within 7–10 business days.