RETURNS AND CANCELLATIONS
Our return policy for all our products allows for returns for up to 30 days. Try your SOUNDBOKS at 11, and if you aren’t completely satisfied you can always return it.
Please return all SOUNDBOKS products in original packaging. SOUNDBOKS does not cover product damages and any extra cost associated with transportation if the product is not returned in original SOUNDBOKS packaging.
The return will be completely free: No shipping fees and no restocking fees. Your original form of payment will be refunded in full. Some exceptions apply. * If there are any functional issues with the SOUNDBOKS, you will receive a full refund.
*Exceptions: Unfortunately, we cannot accept returns of speakers that have been modified in anyway (including adding stickers, or customizing the grill) or that are damaged beyond normal wear and tear**. In order for a full refund to be granted, all items need to be returned (SOUNDBOKS, BATTERYBOKS, Charger, including promotional items)
For returns of bundles, all bundle products must be received back to receive a full refund. For any missing items (example, Tripod, Backpack, etc), the value of the missing item will be deducted from the refund.
**Normal wear and tear means that all mechanical components are completely functional, but light cosmetic markings may be accepted. See table below.
If any items are missing from the box, you will be charged the full retail price for the missing items.
Normal wear & tear**
Beyond wear & tear**
Rejected / Modified
Soundboks 2 / New Soundboks
Light scratches, small dent marks
Wood or metal visible; large dents; large scratches cabinet or grill damage
Unacceptable exterior conditions due to beer stains, sand, environmental exposure, etc.
Modifications, customizations, stickers, etc.
Used condition / missing
Deduction of up to 50%
If you have any questions about the eligibility of your SOUNDBOKS or SOUNDBOKS Accessory return, please reach out to the SOUNDBOKS Support Team at email@example.com
For further information please have a look at our terms and conditions.
We are sad to see you go, but if you would like to return your SOUNDBOKS, contact our customer support team at firstname.lastname@example.org and we can initiate the return.
If there is a defect in any of your SOUNDBOKS items, please contact the support team by emailing email@example.com so the team can help get your items repaired.
In order for us to proceed with the refund as soon as possible, please send an email containing your order number to firstname.lastname@example.org where our Customer Support will guide you through the process.
Your refund credit will appear on your card approximately 7-10 business days after return is processed.
FIVE-YEAR LIMITED WARRANTY
The SOUNDBOKS is covered by a five-year limited consumer warranty, issued by SOUNDBOKS ApS. The warranty is issued to the customer who buys a new SOUNDBOKS directly from SOUNDBOKS ApS. This warranty cannot be assigned or transferred to any subsequent purchaser or user. Any SOUNDBOKS bought by official retailers have their own warranty issued by this external retailer.
SOUNDBOKS warrants to the customer that the device will under normal use function substantially in accordance with SOUNDBOKS' technical specifications or accompanying product documentation for a period of five years from the date of the original purchase.
The limited 5 year warranty will be voided if the purchaser rents a SOUNDBOKS product to a third party user and damages are incurred during third party use.
The five-year limited consumer warranty starts from the day the Consumer receives the SOUNDBOKS. This warranty only covers repairs that need to be performed due to manufacturing errors and/or damage occurred during transport. SOUNDBOKS does not cover repairs needed due to hazardous use or excessive handling of the SOUNDBOKS by the customer.