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Returns & Warranty

Returns and Cancellations



What is your refund policy?

SOUNDBOKS offers a 30-day money back guarantee. If you wish to return your SOUNDBOKS, please make sure to send it back in its original condition and include all of the items shipped to you (SOUNDBOKS, charger, batteries, AUX-Cable, user manual). Please note the SOUNDBOKS must be shipped back in the original box, otherwise the product cannot be fully refunded. If the SOUNDBOKS has any marks, dirty spots, scratches, or other visual damage, the refund cannot be granted. If you received any free accessories as a part of a promotional campaign, you are required to send all of them back in order to receive the refund.


Scratch Price

If we discover any signs of scratches, marks, or visual damage upon the return of your item, we will deduct a minimum of 25% of the order amount.


How do I request a refund?

In order for us to proceed with the refund as soon as possible, please send an email to info@soundboks.com where our team will guide you through the process.


How do I cancel my order?

You can submit a request to cancel your order within 24 hours. Please note that your request may not be approved if your order has already been shipped. To cancel your order, please contact our Customer Support at info@soundboks.com. If your order cannot be cancelled, you will get an e-mail notification when the order has been shipped.


When will my credit appear on my credit card?

Your refund credit will appear on your card approximately 7-10 business days after the cancellation.


Two-year limited warranty


Warranty

The SOUNDBOKS is covered by a two-year limited consumer warranty, issued by SOUNDBOKS ApS. The warranty is issued to the customer who buys a new SOUNDBOKS directly from SOUNDBOKS ApS. This warranty cannot be assigned or transferred to any subsequent purchaser or user. Any SOUNDBOKS bought by official retailers have their own warranty issued by this external retailer.
SOUNDBOKS warrants to the customer that the device will under normal use function substantially in accordance with SOUNDBOKS' technical specifications or accompanying product documentation for a period of two years from the date of the original purchase.


Repair

The two-year limited consumer warranty starts from the day the Consumer receives the SOUNDBOKS. This warranty only covers repairs that need to be performed due to manufacturing errors and/or damage occurred during transport. SOUNDBOKS does not cover repairs needed due to hazardous use or excessive handling of the SOUNDBOKS by the customer.



HOWDY PARTNER! YOU’RE CURRENTLY ON THE NORTH AMERICAN STORE.

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WE BET YOU €849

Buy a SOUNDBOKS 2 before July 1, 2019 and get free returns for up to 30 days. Bet you €849 you’ll keep it.
Use code SOUNDCHECK at checkout to activate the offer.
BUY SOUNDBOKS 2
Terms of Use
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TERMS AND CONDITIONS

To take advantage of free return shipping from SOUNDBOKS ApS, you’ll need to redeem the code SOUNDCHECK when checking out on the official SOUNDBOKS.com/eu webshop prior to 00:00 (CEST) July 1, 2019.

First, we know you’ll be super excited to get your SOUNDBOKS 2, but PLEASE RESTRAIN YOURSELF from tearing apart any packaging you receive with the SOUNDBOKS. If you decide to return it, you’ll need to send it back to us in all of the original packaging within 30 days of purchase.

Speaking of which, you’ll need a free shipping label to return it to us. To get yours, just call or email us within your 30 day trial period.

Finally, and we know this will break some hearts and dash some dreams but, please return your SOUNDBOKS 2 in perfect cosmetic condition (as you receive it). We know SOUNDBOKS can take everything you can throw at it and keep working, but depending on how sharp the object is or how long the fall was, there might be some marks left behind and that will keep us from giving you the full refund. We wouldn’t want that, so if you decide to send it back, please return it in A+ condition!