Returns and Cancellations
What is your refund policy?
SOUNDBOKS offers a 30-day money back guarantee. If you wish to return
your SOUNDBOKS, please make sure to send it back in its original
condition and include all of the items shipped to you (SOUNDBOKS,
charger, batteries, AUX-Cable, user manual). Please note the
SOUNDBOKS must be shipped back in the original box, otherwise the
product cannot be fully refunded. If the SOUNDBOKS has any marks,
dirty spots, scratches, or other visual damage, the refund cannot be
granted. If you received any free accessories as a part of a
promotional campaign, you are required to send all of them back in
order to receive the refund.
If we discover any signs of scratches, marks, or visual damage upon the return of your item, we will deduct 25% of the order amount.
|AUX Cable Price:||€14|
How do I request a refund?
In order for us to proceed with the refund as soon as possible, please fill out our refund form.
How do I cancel my order?
You can submit a request to cancel your order within 24 hours.
Please note that your request may not be approved if your order has
already been shipped. To cancel your order, please contact our
Customer Support at firstname.lastname@example.org.
If your order cannot be cancelled, you will get an e-mail notification when the order has been shipped.
When will my credit appear on my credit card?
Your refund credit will appear on your card approximately 7-10 business days after the cancellation.
Two-year limited warranty
The SOUNDBOKS is covered by a two-year limited consumer warranty,
issued by SOUNDBOKS
ApS. The warranty is issued to the customer who buys a new SOUNDBOKS
directly from SOUNDBOKS
ApS. This warranty cannot be assigned or transferred to any subsequent
purchaser or user. Any SOUNDBOKS bought by official retailers have
their own warranty issued by this external retailer.
SOUNDBOKS warrants to the customer that the device will under normal use function substantially in accordance with SOUNDBOKS' technical specifications or accompanying product documentation for a period of two years from the date of the original purchase.
The two-year limited consumer warranty starts from the day the Consumer receives the SOUNDBOKS. This warranty only covers repairs that need to be performed due to manufacturing errors and/or damage occurred during transport. SOUNDBOKS does not cover repairs needed due to hazardous use or excessive handling of the SOUNDBOKS by the customer.