(Gen.2) & (Gen.3)
We have a two-year warranty policy in the event of a technical malfunction. We will repair or exchange the product free of charge if it is purchased within two years. We also have a 30-day return policy. If you are not satisfied, you can return your purchase within 30 days. Want to know more? Read our full article.
We offer free standard delivery for all orders over DKK 350. All products purchased through SOUNDBOKS.com have an expected delivery time of 2-7 business days (Monday-Friday, excluding holidays). We also offer 1-2 days delivery (orders placed before 14:00 GMT Mon-Fri) to the urban areas. For rural addresses, please allow for additional business day(s). Read our full article.
All products on our European webshop are sold with VAT included, with the exception of Switzerland. On our Swiss webshop products are sold excluding VAT and local duties which must be paid by the buyer to local authorities to release the goods from customs/postal service, these charges are not calculated during checkout. On our USA and CAN webshop products are sold including sales tax where applicable, the sales tax is calculated during check-out based on your location. Read our full article.
What are the payment options for SOUNDBOKS (Gen. 3)?
Our prices are displayed in USD, Euro, or Norwegian Krone. We also approximate the exchange rate for Denmark and Sweden, however the transaction will be in Euro. We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club. We now also accept Shopify Pay, Apple Pay, Google Pay, Mobile Pay (Denmark Only) and Amazon Pay (US Only) for Accelerated Checkout. Additionally, we offer financing options in the US through Affirm and in Germany and Austria with Klarna. Read our full article.
How long does the battery really last on SOUNDBOKS (Gen. 3)?
The SOUNDBOKS (Gen. 3) uses the BATTERYBOKS which is also compatible with the SOUNDBOKS (Gen. 2) and the SOUNDBOKS (Gen. 1). The battery lasts for 40 hours on mid-range volume and on maximum volume for 5 hours. This was tested using Spotify top 100 on repeat using bluetooth. Read our full article.
Is the SOUNDBOKS waterproof?
The SOUNDBOKS (Gen. 3) is not waterproof, however all internal electrical components are coated to comply with an IP65 rating. The SOUNDBOKS (Gen. 3) is also designed to withstand temperatures from 14 to + 104 °F (-10 to +40 °C) and elements such as rain, sand, and the occasional beer spill. Read our full article.
What inputs does the SOUNDBOKS (Gen. 3) have?
The SOUNDBOKS (Gen. 3) is equipped with a new feature, the Pro Panel. Pro Panel has 2x 'XLR/6.35mm Jack' combo inputs (CH1 & CH2), 1x 3.5mm AUX input and 1x 3.5mm AUX output. You can also choose to connect wirelessly to the SOUNDBOKS (Gen. 3) using Bluetooth 5.0. Read our full article.
Can I connect multiple SOUNDBOKS (Gen. 3) Speakers?
Using SKAA technology, the revolutionary SOUNDBOKS (Gen. 3) is changing the game with a wireless SKAA network, which allows up to five SOUNDBOKS (Gen. 3) speakers to connect. You can also connect a SOUNDBOKS (Gen. 1 or 2) to the SOUNDBOKS (Gen. 3) by running an AUX cable from the AUX out of the SOUNDBOKS (Gen. 3) to the AUX Input of your SOUNDBOKS (Gen. 1 or 2). Read our full article.
Can I connect instruments and microphones to the SOUNDBOKS (Gen. 3)?
The Pro Panel on the SOUNDBOKS (Gen. 3) has 2x 'XLR/6.35mm Jack' combo inputs (CH1 & CH2) that can be used to connect a variety of playing devices, DJ mixers, microphones, etc. If you decide to connect a microphone to the SOUNDBOKS (Gen. 3) through the Pro Panel, we suggest downloading the SOUNDBOKS (Gen. 3) Support App to adjust the gain. You can find out more about the features of the app here. Read our full article.
How loud is the SOUNDBOKS (Gen. 3)?
The SOUNDBOKS (Gen. 3) can play up to 126 dB which can be compared to being front row at a concert. Read our full article.